Effective Date: 31/03/2025
 

1. Pre-recorded Courses

• Full Refund: If requested within 15 days via email at support@projectnirvana.co

• No Refunds: After 15 days.

• Refunds will be processed within 14 business days of approval to your original payment source.
   

2. Cohort-Based Programs

• No Refunds: Once classes begin.

• In case of an emergency, the customer may transfer their enrollment to another cohort/retreat starting within 6 months from the day of payment. If there is a difference in amount, the balance payment will have to be paid.

• This can only be done once and cannot be done again. The amount will not be refunded or be eligible to be assigned to another program.

• Users failing to attend sessions will not be eligible for refunds or rescheduling.
   

3. One-to-One Coaching

• Monthly Packages: Refunds can be requested within 48 hours of the first session.

• Quarterly Packages: Refunds can be requested within 48 hours of purchase, provided no more than one session has been attended.

• No refunds will be granted after these periods.
   

4. In-Person Retreats

• Deposits are non-refundable.

• Full refunds (minus transaction fees) available if canceled 60 days before the retreat.

• No refunds within 30 days of retreat start date.

• Participants must sign a liability waiver before attending retreats.

• If a retreat is canceled by Project Nirvana, a full refund or rescheduling option will be provided.